Here you will find frequently asked questions that our customers have for us.

Shipping and Payment

All our packages are sent insured and with a tracking number

We calculate shipping costs according to product type and differentiate between inventory items that are ready to be shipped and unfinished products (art prints) that are only produced after the order has been placed.

Here you can find an overview of the shipping costs and all the countries we deliver to

This depends on which country and whether you ordered an inventory item ready to ship or an unfinished product (art print). Inventory items are handed over to the shipping service provider on working days by 12:00 p.m. on the same day and then take approximately 1-2 working days to arrive.

If we deliver an art print, the product will be produced especially for you within 2-4 working days and handed over to the shipping service provider, so that a shipping time of another 2-4 days can be expected from the time of handover.

Deliveries abroad can take between 4-12 days.

Delivery details will be provided in a separate email.

In order to have an order delivered to a Packstation, you need a DHL customer account - create a customer account here

When placing your order, enter the number of the packing station and your personal postal number in the address line as an additional address.

If you want to know which Packstation is closest to you, you can easily find out here

Yes, we ship almost everywhere in the world. Shipping costs apply and will be added at checkout. We have discounts and promotions all year round, check back with us regularly

If you are unable to pay or there is another problem with the payment, please contact us via the contact form .

Order status or order change

We will inform you by email about the status of your order, there you will find a link to track the shipment.

With a customer account, you can view your order and shipment status at any time in the account.

You can change your address in your customer account at any time.

If you want to change your address after ordering or add an item, contact us as soon as possible using the contact form and let us know your request.

Note: We try to ship as quickly as possible, once your order has left our warehouse we are unfortunately unable to change your shipping and billing address.

Please contact us via the contact form .

If the order has not yet left our premises, we will try to cancel it before it is shipped. If we succeed, you will receive a confirmation by e-mail.

We will then refund the invoice amount to the payment method selected when ordering.

If your order has already been shipped, you can of course exercise your right of withdrawal after receiving the order.

Note: We try to ship as quickly as possible, once the order has left our warehouse we cannot change anything.

Possible reasons why you did not receive a confirmation:

1.) Perhaps you entered an incorrect email address.

2.) A typo can also be the reason.

3.) Check the spam folder. The order confirmation may be there.

4.) It is also possible that the ordering process was not completed correctly.

In any case, contact us so that we can help you as quickly as possible.

In the case of a mixed order from warehouse A (in stock) and warehouse B (print order), two packages will be sent. It can be assumed that delivery from warehouse A will be slightly faster than from warehouse B.

If this is not the case and a product is missing, please excuse us, this shouldn't happen!

In this case, please contact us using the contact form

Return or complaint

If you have received incorrect or defective goods, we will of course replace them.

Report the defective goods as a complaint with your order number and the e-mail with which you placed the order on our returns portal .

You can find more information about returns under Returns or Complaints .

We are most happy when you love our products, when they enrich your life and when you are happy with them. If you still want to return an order, we're happy to help.

We have gotten rid of paper returns receipts. The following link will take you to our returns portal, where you can process your return and exchange online with your order number and email.

Further details on the cancellation policy can be found here

Non-prefabricated products are specially made to your order, if the product is faulty we are happy to replace it. These products are excluded from revocation.

In the event of cancellation of the order, the return costs are borne by the buyer with regard to our environment. We want to raise awareness of delivery routes and thus minimize returns.

Furthermore, we have separated from return receipts in paper form. Here, too, awareness of our environment plays a major role, and on the other hand we want to offer our customers the greatest possible comfort.

The following link will take you to our returns portal, where you can process your return and exchange online with your order number and email.

Courses only with customer account

You can create a customer account . To do this, fill out all the fields and click on "Login". You will then receive an e-mail confirming that your customer account has been opened.

You can find our privacy policy here

This can have the following reasons:

Forgotten your password? Then you can reset your password here by clicking on "Forgot your password?" click If you don't get along, you can also contact us via the contact form and we will take care of it.

Please note: If you set up a customer account before April 2021, it no longer exists. Then please get in touch using the contact form

To find your purchased course, you must have an aqasha customer account and be logged in there.

As soon as you are logged in, you will see the menu item "Courses", where you will find your course.

Please note: Individual chapters of the course can be downloaded.

If this information is not sufficient, you can also contact us via the contact form , we will be happy to help.

Other questions

Yes, you can shop with us as a reseller. Register as a trader using this form and pay retail prices.

You can find more information here

You can reach us via the contact page ! We're happy to help.

Digital products are usually offered by us as PDF or mp3. After completing the purchase, you will receive an email with a download link to the digital product. You can save and play this on your computer. Digital Products Guide


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